Privacy Policy
Last updated
June 28th 2025
Phone
Address
2300 Yonge St. Toronto, ON M4P 1E4
Introduction
This Privacy Policy explains how we collect, use, process, and disclose your information across our design services platform. We are committed to protecting your privacy and ensuring transparency in our data practices.
Information you provide
Personal Information
When you engage our services, we collect personal information including your name and contact details, email address, phone number, billing address, payment information, and company details where applicable. This information is necessary for us to provide our services and maintain our business relationship.
Project Information
Throughout our working relationship, we collect and store project-related information including brand assets and guidelines, project briefs and requirements, feedback and communications, design preferences, and all client-supplied content and materials. This information is essential for delivering the design services you request.
Information automatically collected
Website Usage
When you visit our website, we automatically collect certain information about your visit including your IP address, browser type, device information, operating system, pages visited, time spent on pages, referring website, and the date and time of your visits. This information helps us understand how visitors use our website and improve user experience.
Cookies and Tracking
We use various types of cookies to enhance your experience on our website. These include essential cookies for website functionality, analytics cookies for performance measurement, preference cookies to remember your choices and improve user experience, and marketing cookies (only with your consent) to provide relevant advertising and promotional content.
How we use your information
Service Delivery
We use your information primarily to deliver the services you've requested. This includes processing design requests, managing subscription services, handling project communications, delivering completed work, processing payments, and providing customer support. Your information enables us to fulfill our contractual obligations and provide high-quality design services.
Service Improvement
We analyze collected data to continuously improve our services. This includes analyzing user behavior patterns, improving website functionality, enhancing our service offerings, optimizing user experience, and debugging technical issues. These improvements help us better serve our clients and streamline our processes.
Communication
We use your contact information to send service updates and notifications, project status updates, subscription information, marketing communications (only with your consent), and newsletter distribution (for opt-in subscribers only). These communications keep you informed about your projects and our services.
Data storage and security
Data storage
Your data is stored using secure cloud storage providers with industry-standard encryption. We conduct regular security audits to ensure data integrity and limit staff access to only those who need it for service delivery. Our secure backup systems ensure your data is protected against loss while maintaining confidentiality.
Data retention
We retain active client data throughout your service period with us. Archived data is kept for 10 years after project completion for reference and legal purposes. Financial records are retained as required by law. You have the option to request data deletion at any time, subject to our legal obligations.
Security Measures
We implement comprehensive security measures including SSL/TLS encryption for data transmission, secure password policies, two-factor authentication options, regular security updates, and ongoing employee security training. These measures work together to protect your information from unauthorized access or disclosure.
Information sharing
Third-Party Service Providers
We work with carefully selected third-party service providers to deliver our services. These include payment processors for secure transaction handling, cloud storage services for file management, email service providers for communications, analytics tools for service improvement, and project management software for efficient workflow. All third-party providers are bound by strict confidentiality agreements.
Legal Requirements
We may disclose your information when required by law, including in response to court orders, legal obligations, government requests, to protect our rights, or to enforce our terms of service. We will notify you of such disclosures when legally permitted to do so.
Your rights and choices
Access Rights
You have the right to view your personal data, request copies of your information, update your information as needed, correct any inaccuracies, and download your data in a portable format. We will respond to such requests within the timeframes required by applicable law.
Control Options
You maintain control over your data through various options including the ability to opt-out of marketing communications, manage cookie preferences, unsubscribe from newsletters, request account deletion, and submit data removal requests. These controls ensure you can manage how we use your information.
Childrens privacy
We do not provide services to children under 13 years of age. We do not knowingly collect personal data from minors. If you are under 18, you must have parent or guardian consent to use our services. If we discover we have inadvertently collected information from a child, we will delete it immediately.
International data transfers
We do not provide services to children under 13 years of age. We do not knowingly collect personal data from minors. If you are under 18, you must have parent or guardian consent to use our services. If we discover we have inadvertently collected information from a child, we will delete it immediately.
Changes to privacy policy
We reserve the right to update this policy as needed to reflect changes in our practices or legal requirements. We will provide notice of material changes via email notification when possible, with at least 30-day notice for significant modifications. Your continued use of our services after such changes implies acceptance of the updated policy.
Specific rights by region
European users (GDPR)
If you are located in the European Economic Area, you have additional rights under GDPR including the right to access your personal data, rectification of inaccurate data, erasure of your data, restriction of processing, data portability, objection to processing, and rights related to automated decision making and profiling.
California users (CCPA)
California residents have specific rights under CCPA including the right to know what personal information is collected, whether personal information is sold or disclosed, the right to opt-out of the sale of personal information, access to personal information, and the right to equal service and price regardless of exercising privacy rights.
Other Regions
We comply with all applicable regional privacy laws and provide additional rights as required by local legislation. We maintain awareness of local data protection standards and adjust our practices to ensure compliance with regional requirements wherever we operate.
Compliance and Certification
We maintain compliance with GDPR, CCPA, Privacy Shield certification requirements, all applicable local privacy laws, and industry standards for data protection. Our compliance efforts are ongoing and regularly reviewed to ensure we meet or exceed all legal requirements.
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to our data practices as described herein.
